Shipping & Handling Information

Our packages are sent Monday through Friday via the U.S. Postal Service for flat rate shipping or UPS for expedited shipping. Orders typically ship the same day if received by 12 pm Eastern Time. Standard delivery normally takes 5 to 7 business days.   Your order will ship from York, Pennsylvania 17404.

If you do not receive your order within 14 days, please contact Customer Service. We cannot credit for orders not received after 21 days if we have shipped and tracking information shows delivery has been made. Please consider the security of your delivery location and the ship method you select when placing your order. Please provide an email address at the time of order to receive an email tracking notification. Neither Acacia Creations nor our third party shipping companies can be responsible for stolen packages.

 
International Orders

For shipments outside the continental USA, please call our Customer Service Center at 717.817.1412 or contact us by email at sales@acaciacreations.com. Customers are responsible for international duties, taxes, and refused shipping charges.

Please add one day to shipping time frames during holidays as most carriers are closed.

 
Returns

We accept returns for items in new condition, unwashed, and in original packaging up to 30 days from delivery. Returns received in used condition may not be eligible for refund or be subject to a restocking fee. Please note that return shipment costs are the responsibility of the buyer. Allow 1-2 weeks for your return to be processed.

We must be notified of goods that were received damaged within 2 weeks of delivery for a full refund or replacement.

Please email us at info@acaciacreations.com to start your return or exchange.

 

Return Address:

Acacia Creations
Attn: Returns
1880 West Mason Avenue, Suite 3
York, PA 17404

 

 

 

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